You Need to Update Your Care Team in MyChart
You’ve switched primary care physicians, your specialist has retired, or you simply want to streamline your digital health portal. Now you’re looking at your MyChart account and wondering how to remove a doctor you no longer see from your list of providers.
It’s a common situation. As our healthcare journeys evolve, our care teams change. Having outdated providers listed can lead to confusion about who to message for refills, where test results are sent, or which office is truly responsible for your care.
This guide will walk you through the exact steps to remove a doctor from your MyChart account, explain what this action really does, and provide solutions for situations where the standard method doesn’t seem to work.
Understanding How MyChart Provider Lists Work
Before you start clicking, it’s important to know what you’re actually managing. MyChart is not a standalone social network where you “friend” or “unfriend” doctors. It is a secure portal tethered directly to your electronic health record (EHR) at a specific healthcare organization, like Epic Systems, which powers MyChart for many hospitals.
The list of providers you see is typically generated from one of two sources. The first is your official care team within that hospital or clinic’s system—doctors who are actively involved in your treatment. The second is a list of providers you have explicitly granted access to your record, or who have accessed it for a consultation.
Removing a provider often means revoking their access to your record through the portal, not severing a formal medical relationship. That formal relationship is managed by the clinic’s administrative staff.
When You Should Remove a Provider
There are several clear scenarios where taking this step is beneficial.
You have permanently changed providers within the same healthcare network.
A specialist you consulted with once is still listed, cluttering your messaging options.
You have privacy concerns about a specific individual having access.
The provider has left the practice or retired.
Your list is simply outdated and you want a clean, accurate view.
If you are in active, ongoing care with a provider, even if infrequently, think twice before removing them. It might disrupt communication or the flow of information.
The Standard Method: Removing a Provider via MyChart Settings
For most users, the process is straightforward and can be completed in under two minutes through the website or mobile app. The steps are nearly identical across platforms.
Step-by-Step on the MyChart Website
Begin by logging into your MyChart account on your computer’s web browser. The layout is often easier to navigate than the mobile app for settings changes.
Look for your name or a profile icon in the top-right corner of the screen. Click on it to open a dropdown menu. From this menu, select “Account Settings,” “Personal Settings,” or sometimes just “Settings.” The exact wording varies slightly by healthcare organization.
Within the Settings menu, search for a section labeled “Privacy Settings,” “Sharing Settings,” “Connected Accounts,” or “Manage My Record.” This is the hub for controlling who can see your health information.
You should see an option like “Manage My Connections,” “Sharing Access,” or “Authorized Individuals/Providers.” Click into this section. Here, you will likely find two lists: one for family members or caregivers you’ve granted access, and another for healthcare providers.
Locate the provider you wish to remove. Next to their name, there should be a button or link that says “Remove,” “Revoke Access,” or “Disconnect.” Click this button.
The system will almost always ask you to confirm this action. It may warn you that this will prevent the provider from accessing your record through MyChart. Confirm that you want to proceed.
Once confirmed, the provider’s name should disappear from the list immediately. Log out and log back in to ensure the change is reflected across the entire interface.
Using the MyChart Mobile App
Open the MyChart app on your smartphone or tablet and log in. Tap the menu icon, usually three horizontal lines or your profile picture, in the top-left or bottom-right corner.
Scroll down and tap on “Settings” or “Account Settings.” Then, navigate to “Privacy Settings” or “Sharing Preferences.”
Tap on “Manage My Connections” or a similar option. Find the provider in the list and tap their name or the “i” (information) icon next to it.
On the provider’s detail page, you will find the option to “Remove Connection” or “Revoke Access.” Tap it and confirm the action in the pop-up window.
What to Do If the “Remove” Option Is Grayed Out or Missing
Sometimes, the button to remove a provider is not active, or the provider doesn’t appear in the sharing settings at all. This is not a glitch; it usually means this provider is considered part of your active care team within the hospital’s EHR system.
In this case, MyChart does not allow you to unilaterally remove them through the privacy portal. Their access is governed by their official role in your care within that healthcare organization.
Do not panic. This is a common hurdle with a simple solution.
Contact Your Current Provider’s Office
The most effective path is to call the office of the provider you *do* currently see within the same health system. For example, if you want an old cardiologist removed, call your new cardiologist’s or your primary care physician’s office.
Explain to the front desk staff or medical assistant that you need to update your “care team” or “provider list” in Epic (the system behind MyChart). Clearly state, “Dr. [Old Doctor’s Name] is no longer on my care team and should be removed from my chart.”
They have the administrative authority to submit a request to the Health Information Management (HIM) or medical records department to update your record. This is a routine request.
Reach Out to the Medical Records Department Directly
You can also contact the Health Information Management department of the hospital or clinic network directly. Their phone number is often found on the hospital’s website under “Medical Records” or “Release of Information.”
When you call, you will need to verify your identity. Then, you can request an update to your active care team list. Be prepared to provide the name of the provider you want removed and the reason (e.g., “I have switched to a new doctor within your network”).
This method can take a bit longer, as it may involve an internal form, but it is guaranteed to address the core record.
Important Considerations and What “Removal” Really Means
Revoking MyChart access does not delete your medical history. All notes, test results, and diagnoses entered by that provider remain a permanent part of your electronic health record. You are simply removing their portal-based access to view it going forward.
It also does not formally discharge you from their practice. For that, you may need to contact their office directly, especially if you are receiving ongoing prescriptions or need records sent to a new doctor.
Think of MyChart as a viewport into your record. Removing a doctor closes their specific viewport window, but the room itself—your complete medical record—remains unchanged.
Handling Multiple MyChart Accounts Across Different Networks
If you see doctors at different hospital networks that both use MyChart, you will have separate accounts. Removing a doctor from “City Hospital MyChart” does not affect their status at “University Clinic MyChart.” You must manage each account independently.
Consolidating records across different MyChart accounts is generally not possible for patients to do themselves. You would need to request that records be physically transferred between the institutions, which is a different process handled by medical records departments.
Troubleshooting Common Access and Technical Issues
Even after removal, you might see a provider’s name appear in certain drop-down menus for a short period due to system caching. This usually resolves within 24-48 hours.
If the provider truly reappears in your authorized list after a few days, it likely means they were added back at the system level, possibly due to a recent referral or billing event. You will need to follow up with the medical records department as described earlier.
For persistent “Page Not Found” errors or non-clickable settings, try these steps. Clear your web browser’s cache and cookies, or try using a different browser entirely. Switch from the mobile app to the website, or vice versa. Ensure your app is updated to the latest version from the official app store.
Your Action Plan for a Clean MyChart Profile
Start by logging into your MyChart account and navigating to the Privacy or Sharing settings. Check if the provider you want to remove is listed in a section where you can revoke access directly. If the remove option is available, use it and confirm the action.
If the provider cannot be removed through the portal, do not waste time. Your next step is to call the office of your current, active provider within that health system. Politely ask the staff to update your official care team in the Epic system to remove the outdated provider.
Allow 3-5 business days for the change to fully propagate through the system. After that period, log back into MyChart to verify the update. Your provider list should now accurately reflect your current care team, reducing clutter and ensuring your messages and alerts go to the right place.
Taking control of your digital health profile is a key part of managing your care. A clean, accurate MyChart account ensures clearer communication and puts you in the driver’s seat of your health information.
